Terms and Conditions of Use

1. About us

Pinbloom is a service operated by Michelangelo Lacatena, registered office at Via Lecce 17, 70042 Mola di Bari (BA), Italy, VAT number IT08519250727. For any enquiry: info@pinbloom.eu.

2. The service

Pinbloom is a platform for generating and validating QR codes organized into events. The service is offered as a monthly subscription across multiple plans (Micro, Starter, Pro, Business), each with its own monthly QR code generation quota.

3. Changing plans (upgrades and downgrades)

• Moving to a higher plan (upgrade): takes effect immediately. The new plan, the new monthly QR quota, and the related billing (per the payment processor's terms, see section 5) apply right away.
• Moving to a lower plan (downgrade): never takes effect immediately. The account stays on its current plan and quota until the next monthly renewal; only at that point is the last requested plan change applied. If multiple downgrades are requested within the same month, only the last one at renewal time counts.
• If a new upgrade is requested while a downgrade is pending, the upgrade takes priority and cancels the pending downgrade.
• Cancelling the subscription (rather than switching to another plan) follows the same logic: the account stays active until the end of the period already paid for.

4. Extra QR codes (top-ups)

• On top of the plan's included monthly quota, extra QR code packs ("top-ups") can be purchased at any time.
• Purchased top-ups never expire and remain available even after a later plan change.
• A top-up's price depends on the plan active at the time of purchase, not on whatever plan the account is on later.
• Buying a top-up is independent of any pending downgrade: it remains possible at any time.

5. Payments and billing

Payments for Pinbloom are handled by Paddle.com Market Ltd, acting as Merchant of Record. That means your purchase contract for the subscription is with Paddle, not with us. Paddle takes the payment, applies the VAT or sales tax due in your country, issues the invoice, and is what appears on your card statement.

In practice: your invoice comes from Paddle and lives in their customer area, reachable from the links on every receipt; the prices shown on this site exclude VAT, which is worked out at checkout from your country and the tax status you declare; refunds and payment disputes go through Paddle, under their terms.

What stays with us is the service itself, support, and everything about using the platform set out in these terms. If you are unsure who to ask, ask us and we will point you.

6. Term, cancellation and withdrawal

The subscription renews automatically at the end of each period, monthly or yearly depending on the plan. You can cancel at any time from the billing area: cancelling stops the next renewal and the service stays available until the end of the period you have already paid for. There is no minimum term.

If you buy as a consumer — that is, for purposes outside your trade or profession — you have fourteen days to withdraw under Articles 52 and following of the Italian Consumer Code. By starting to use the service straight away you expressly ask us to begin performance before that period ends: if you then withdraw, you will be charged in proportion to what you have already used. Withdrawal is exercised with Paddle, which is the counterparty to the purchase.

Extra QR codes bought separately (top-ups) are a one-off supply: once used they are not refundable.

7. Privacy and data processing

How personal data is handled is set out in our Privacy Policy, which forms part of these terms.

One point deserves attention: the data you upload into the platform — your lists of people, the names printed on the pieces, your staff's email addresses — stays yours. For that data you are the controller and we act as processor, handling it only to provide the service and on your instructions. Having a lawful basis to collect it, and telling the people it concerns, is your responsibility.

8. Liability and availability

We do what can reasonably be done to keep the service available and correct, but we do not warrant that it will be uninterrupted or error-free. There is currently no contractual service level (SLA): if you need one, it has to be agreed separately in writing.

We are not liable for indirect loss, lost profit, lost business or lost data, nor for the use you make of the codes generated — including the decision to admit or turn away a person at the door, which remains yours. To the extent the law allows, our total liability to you will not exceed what you paid us in the twelve months before the event giving rise to it.

Nothing here limits liability for wilful misconduct or gross negligence, for personal injury, or any right the law gives consumers that cannot be waived.

9. Governing law and jurisdiction

These terms are governed by Italian law.

For disputes with a customer acting in the course of a business, the courts of Bari have exclusive jurisdiction. If you are a consumer, the court where you live or are domiciled remains competent, and this clause does not take that right away from you.

10. Changes to these terms

These terms may be updated over time. In case of material changes, users with an active subscription will be notified with reasonable notice before the changes take effect.